VIOLET MATRIARCH ENTERPRISE / POLICIES
Shipping & returns
Effective on publication · Updated October 27, 2026
Where your order is placed
Our physical merchandise is purchased through the Violet Matriarch Printify Pop-Up Store. Digital downloads are separate Payhip purchases and are not shipped. Printify handles production, checkout shipping options, and its Pop-Up Store customer support under its published terms.
Shipping costs, availability & timing
Enter the correct delivery address at Printify checkout to see supported delivery options, shipping charges, applicable taxes, and estimated delivery information for your selected items. Production and shipping estimates are not guaranteed arrival dates. Availability, production provider, destination, and carrier conditions can affect timing.
Review your size, color, finish, quantity, and address before paying. If something needs changing, contact the support route on your order confirmation immediately; an order already in production or transit may not be changeable. No fixed shipping charge or universal delivery window is promised on this website.
Damaged, defective, or incorrect items
For a damaged item or manufacturing error, use Printify's order-support process within 30 calendar days of delivery and provide clear photographs and the order details. Printify assesses the issue and the available refund or replacement under its terms. Follow its instructions; do not ship an item back unless asked.
Made-to-order products are not normally eligible for a return or exchange merely because the selected size/color was wrong or the buyer changed their mind. Any additional rights required by law or the store's applicable terms still apply.
Missing or delayed deliveries
Check the tracking and delivery address, then contact the support route on your Printify receipt promptly. Delivery exceptions and remedies depend on the order and provider terms. We do not promise a refund or a reshipment before the provider assesses the issue.
Authoritative order terms
Printify store terms and conditions ↗
These policies do not exclude or limit mandatory consumer rights. Where applicable law gives you additional cancellation, refund, privacy, or other rights, those rights continue to apply. Policies apply to new orders from publication; existing written commitments are not reduced retroactively.
Questions or requests: violetmatriarchenterprise@gmail.com. Include your service or product name and order reference where available. Do not send passwords or payment-card details. We reply Monday–Friday within 1–2 business days. Phone: 205-530-5251; consultations are by appointment only.