Refunds & cancellation

Project-service cancellation & refunds

Cancel by business email. If work has not begun, you may receive a full refund. If work has begun, we retain only the amount attributable to work already performed under the confirmed scope and refund the unperformed portion. For a fixed-price project, we explain the completed deliverables or stages used in that calculation; for hourly work, we use documented time at the agreed rate.

Completed work that matches the confirmed scope is not refundable solely because you change your mind. If a deliverable is missing, defective, or materially different from the agreed scope, contact us so we can assess an appropriate correction, replacement, or refund. This does not reduce statutory rights.

Consultation cancellation, rescheduling & no-shows

You may cancel by email before the scheduled session begins for a full refund. You may also request a different available time before the session starts without an additional fee. The timestamp of your message records when you requested the change; a delayed reply does not make a timely request late.

If you miss the session without notice, one no-fee replacement may be requested within seven days and held within 30 days, subject to availability. No automatic cash refund is promised for a no-show; contact us about exceptional circumstances and any rights that apply. If we cannot offer a replacement within that period, we refund the undelivered session.

If you arrive late, we use the remaining scheduled time unless an extension is available. If we cancel or cannot deliver the session, you choose a new available time or a full refund. If a connection problem prevents meaningful delivery, contact us to arrange a replacement or an appropriate refund.

One-time & monthly support

Bookings retain the advertised hourly price and booking minimum; monthly packages retain their listed hour allowances. You may cancel future work by email. We account for documented work already performed, including agreed planning and progress updates, and refund the unworked balance at the package's $25 hourly rate.

At a monthly period's end, unused hours do not roll over automatically. You may receive a refund for unused hours or agree in writing to an extension, subject to capacity. Cancelling does not create an automatic renewal or a cancellation penalty.

Digital downloads & refunds

Contact us with your product name, order reference, and a description of the issue. If your download is missing or will not open, we first help restore access or supply the correct working files. If we cannot provide the product as described, we offer an appropriate refund. Verified duplicate charges are corrected.

If you change your mind before downloading or accessing a product, request cancellation within 14 days of purchase. After access or downloading, change-of-mind refunds are generally not available, but this does not exclude remedies for faulty or misdescribed content, duplicate charges, or mandatory cancellation and consumer rights. Digital delivery alone is not a blanket waiver of legal rights.

For EU/UK or other customers with statutory withdrawal rights, applicable law and any valid checkout consent govern those rights. Contact us to submit a withdrawal request where one applies; we do not require you to waive rights beyond what the law permits.

Printify merchandise

Printify manages order support for its Pop-Up Store, and its published terms govern returns, replacements, and refunds. See Shipping & returns and the instructions on your Printify receipt. Do not return an item without the provider's instructions.

How refunds are processed

For refunds we approve and control, we initiate the refund to the original payment method within five business days. Your bank or payment provider determines when it appears. Printify-managed refunds follow Printify's process and timing. We do not ask for your full payment-card details by email.

Our policies cover new purchases from publication; prior written commitments and mandatory customer rights remain protected.