Terms of service & purchase information

Project services & scope

Send your requirements first. We confirm scope, availability, deliverables, applicable price, and timing in writing before accepting payment. An inquiry is not a confirmed booking. Payment is required before work begins unless we expressly agree otherwise in writing.

The service card and confirmed scope determine what is included, including revision allowances and exclusions. Additional work requires your written agreement before it is performed or charged. We do not promise sales, employment, follower growth, trademark clearance, or other outcomes beyond the agreed deliverables.

You must provide accurate instructions, materials you are authorized to use, and any agreed access. We schedule delivery after the necessary information and access are available; client delays may require a revised timeline. Client approval is required before content is published or scheduled.

Project cancellation and refund terms

Business Vision & Planning Consultation

$35 USD for one 30-minute phone session. Sessions are available Saturdays, 11 AM–2 PM Central Time, by appointment. Includes business-goal and challenge discussion, practical planning guidance, personalized next steps, and a short follow-up action checklist.

Purchase through Payhip first. Use the instructions in your paid client area to request your preferred available Saturday times and provide your order reference and best phone number. A purchase does not automatically reserve a particular time. We verify completed payment and availability before confirming the appointment. You do not need to pay a second time through a scheduling service.

If we cannot agree on an available time, you may request a full refund before the session is provided. This is general business planning support, not legal, accounting, tax, investment, or other regulated professional advice.

Consultation cancellation, rescheduling, and no-show terms

Virtual support & monthly packages

One-Time Support: $25 USD/hour, two-hour minimum ($50). Basic Monthly: $125 for 5 hours. Professional Monthly: $250 for 10 hours. Executive Monthly: $500 for 20 hours. All seven virtual support services may use package hours, subject to agreed scope, appropriate access, and available capacity.

A monthly package covers a single 30-day service period beginning on the start date agreed in writing. It is a one-time purchase, not an automatically renewing subscription. A new period requires a new agreement and payment. No automatic recurring payment is authorized by an inquiry or package request.

We agree on priorities and a support plan before starting. Request ongoing tasks by business email, or through another channel expressly agreed in writing. Include the task, materials, priority, and requested timing. A request is scheduled after we confirm scope and capacity; these packages do not promise on-call or 24/7 support.

We track actual support time against your purchased allowance. Personalized planning, task coordination, and progress updates count within purchased hours. We provide progress and remaining-hour updates. We do not exceed purchased hours or charge for additional work without written approval.

Hours do not roll over automatically. At the end of the period, unused hours are refundable at the package's $25 hourly rate, or may be extended by written agreement if capacity permits. If our availability prevents agreed work, you may choose an agreed extension or a refund for unworked hours. No unused balance is automatically forfeited.

Access must be appropriate and authorized. Do not send passwords through the inquiry form. Use an agreed secure access arrangement and remove access when it is no longer required.

Support-package cancellation and refunds

Digital products & permitted use

Digital products are purchased and delivered through Payhip; no physical item is shipped. Review the product description, included formats, currency, and any applicable taxes shown at checkout. Keep your receipt and download link.

Use your purchase for your own permitted planning and reference purposes. A product-specific license displayed with the product controls its permitted use; products marked personal use only remain personal use only. Unless expressly licensed otherwise, do not resell, redistribute, share download access, publicly upload, or sublicense the files or offer them as your own products. Copyright remains with its owner.

Digital download support and refund terms

Physical merchandise

Physical merchandise is purchased through our Printify Pop-Up Store. Choose the available size, color, and finish on the listing. A “From” amount is a starting price; your selected variant may cost more. Shipping, applicable taxes, and final charges are shown before payment.

Printify's published store terms and order-support process apply to those purchases. We do not replace them with conflicting return promises. Read shipping and returns information.